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TERM & CONDITIONS


By making travel arrangements through HIGHLIGHTS TRAVEL, you ( "the Guest" ) agree to be bound by these Terms and Conditions, so please read them carefully...

* YOUR AGREEMENT:

The Guest's payment for services and/or retention of tickets, reservations, vouchers, and/or other travel documents in any form, shall constitute his or her consent to these Terms and Conditions. The Guest agrees to these Terms and Conditions on behalf of all other persons traveling in his party, and accepts the duty to convey these Terms and Conditions to each of them.

* WHAT'S EXCLUDED:

Costs for all travel arrangements, goods or services are at the Guest's expense if they are not specifically described as "included" in our travel arrangement descriptions. Changes and/or additional requests are at the Guest's expense. Prices quoted do not include International airfares, airport taxes or excess baggage charges, personal or baggage insurance, laundry, drinks or meals, room service or mini-bar charges, telephone, fax or E-mail charges, insurance, taxes or duties, gratuities, incidental expenses or items of a strictly personal nature.

* AIR TRANSPORTATIONS:

HIGHLIGHTS TRAVEL does not write airline tickets. However, we will, under most circumstances, make flight reservations and arrange for airline tickets in conjunction with our tour packages as a courtesy to our Guests and for a fee of US$10 per ticket. In such cases, the Guest releases ASIA HERITAGE TRAVEL from any and all consequences arising from the Guest's purchase or use of such air transportation, including losses, delays and injuries. Furthermore, it is agreed that Guest's purchase of land arrangements is not contingent upon the availability of or cost of airline transportation. Refunds are subject to applicable carrier tariffs as well as an administrative charge of up to $25 at the discretion of HIGHLIGHTS TRAVEL.

While we make every effort to obtain competitive airfares, we make no guarantee that the fares we obtain through negotiations with outside sources will be lower than you might be able to find independently.

* PAYMENT FOR SERVICES: 

Reservations are to be made to our office or to our appointed General Sales Agent. Upon confirmation of a reservation, a 30% (thirty per cent) deposit is requested, and the total package tour price for the Services should be paid at least 30 days (thirty days) prior to client's arrival in Vietnam or starting date of the tour, or otherwise HIGHLIGHTS TRAVEL may at their sole discretion cancel the bookings without any refund of sums already paid to HIGHLIGHTS TRAVEL by the Client/Agent.  ASIA HERITAGE TRAVEL also reserves the right to change any arrangement (including tours, programs, prices and services) in the best interest of its Client/Agent, with or without prior notice.

Except as otherwise agreed by HIGHLIGHTS TRAVEL, Client's payment shall be executed by cash or credit card or travelers cheques. Except for cash payment, service charge may apply. The Client/Agent is responsible for any bank charges relating to bank transfers. In cases credit facilities have been agreed with the Client/Agent, payment shall be executed by swift or telegraphic transfer to the our bank account.

* CANCELLATIONS, REFUNDS & CHANGES:

- All payments for land arrangements become non-refundable 30 days prior to scheduled arrival.
- All cancellations received between 31 and 60 days prior to scheduled arrival are subject to a 25% cancellation penalty.
- Cancellations made more than 60 days prior to arrival are subject to a 10% penalty.
- Refunds may be subject to fluctuations in currency exchange rates, as well as penalties and charges imposed by our suppliers. In certain cases, such as one-time tours, special events and travel during holiday periods, different payment, cancellation and refund policies may apply. Any such exceptions will be described in
HIGHLIGHTS TRAVEL advertising or promotional information and are considered to be incorporated with these Terms and Conditions.

In the event that your preferred hotel is unavailable, we reserve the right to substitute a hotel of comparable price and amenities.

HIGHLIGHTS TRAVEL reserves the right to cancel any travel arrangements for any reason and to promptly refund full prepayment to the Guest.

Any Customer whose behavior contravenes local or international laws, or threatens the safety or comfort of service personnel or other guests, may have their travel arrangements suspended immediately without refund.

* LIMITATIONS OF OUR LIABILITY:

The Guest voluntarily assumes all risks with respect to travel arrangements made by HIGHLIGHTS TRAVEL or its agents. The Guest agrees not to hold HIGHLIGHTS TRAVEL liable for any and all injuries, damages, delays or losses, whether actual or consequential, caused by circumstances beyond ASIA HERITAGE TRAVEL control including, but not limited to, terrorist activities, social or labor unrest, acts of war, mechanical or construction failures or difficulties, diseases, local laws, climatic conditions, abnormal conditions or developments, or any other actions, omissions, or acts of God.

HIGHLIGHTS TRAVEL acts only in the capacity of an agent for hotels, restaurants, guides, transportation companies, attractions and other suppliers which provide components of its advertised travel arrangements. As such, the Guest agrees not to hold HIGHLIGHTS TRAVEL liable for actions, errors, negligence or omissions on the part of such suppliers.

The Guest is individually responsible for complying with all visa and health requirements of the countries they have been scheduled to visit. Passports must be valid for at least six months from the date the Guest is scheduled to arrive at his destination. However, some countries may require longer validity. Reconfirmation of air travel is the responsibility of the Guest. Meeting scheduled transportation pick-ups is the responsibility of the Guest. The Guest assumes all responsibility for, and hereby releases HIGHLIGHTS TRAVEL from, any duty of checking, verifying, or reconfirming any and all travel and health documents or the safety and security conditions of all destinations. HIGHLIGHTS TRAVEL cannot be held liable for any illness, delay, or cost resulting from the Guest's failure to meet these requirements.

The Guest is strongly encouraged to purchase insurance coverage covering cancellation, theft, lost baggage, injury, illness, emergency evacuation, or other unforeseen circumstances.

Revision effective 01 January, 2002 

 

 
 
 

 
 
 
 

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WORLD HERITAGES
IN VIETNAM

Central Sector of the Imperial Citadel of Thang Long - Hanoi
Halong Bay
Complex of Hue Monuments
Hoi An Ancient Town
My Son Sanctuary
Phong Nha- Ke Bang National Park

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Hotline: ( ++ 84 ) 91506 9919          -           Email: jimmy@vietnamhighlight.com        -        Contact person: Mrs. Nga ( Tour Operator )

Other Emails                        : info@vietnamhighlight.com        -           Websites: http://www.vietnamhighlight.com  

                                             : info@vietnamtour.org                                             http://www.vietnamtour.org

                                             : info@asiahighlight.com                                           http://www.asiahighlight.com